App Home

Access your personal Ravenna dashboard directly within Slack

The Ravenna App Home tab is your personal dashboard that lives natively within Slack, giving you quick access to tickets, views, and actions without ever leaving your Slack instance.

Your experience automatically adjusts when you select different workspaces based on your membership level in each workspace.

Key features

Create tickets

Submit new tickets directly from the Home tab with a simple modal interface

Personalized views

Filter tickets by workspace and view to see what matters most to you

Quick ticket access

Jump directly to original Slack threads to review full conversation history

Auto-sync views

Custom views created in Ravenna automatically appear in Slack

Creating tickets

Anyone can submit a new ticket from the Ravenna Home tab. Click the Create Ticket button to open a modal where you can submit your request.

The create ticket modal respects your workspace’s configured request types and custom fields.

Experiences

The App Home experience adapts based on your workspace membership level:

Workspace Admin

Full access to workspace views, custom filters, and all queue tickets

Member or Guest

Personal ticket views focused on your own requests and assignments

Workspace Admins

When you’re a workspace admin, you get full access to workspace-level views and filters.

Admins can filter tickets by selecting:

• Workspace: Choose which workspace’s tickets to view
• Custom views: Access all table views configured in Ravenna for that workspace

Custom views you create in Ravenna automatically sync and appear in your Slack App Home.

Available views for admins

When you select a workspace where you’re an admin, you can access:

Queue views

See tickets from specific queues with full filtering capabilities.

Personal views

Switch to personal views (My Tickets, My Approvals) even when viewing workspace data.

Members & Guests

When you’re a regular member or guest in a workspace, you see a simplified personal view focused on your own tickets.

Personal ticket views

Members and guests can access these built-in views:

My Tickets

Shows all tickets you’ve created, helping you track your requests.

Assigned to Me

Displays tickets currently assigned to you for action.

My Approvals

Lists tickets awaiting your approval, so you can quickly review and take action.

Resolved Tickets

View your completed and resolved tickets.

Members and guests don’t see workspace-level custom views or queue filters. The experience focuses on personal ticket management.

Workspace selection for members

Even as a member or guest, you can still select different workspaces to view your personal tickets within each workspace context.

Accessing ticket source

Each ticket in the Home tab includes a direct link to its original source, wether that’s Slack or Web.

This makes it easier to keep all communication in one place for better collaboration, whether you’re responding to a user or working with your team. Clicking the link opens the original Slack thread where the ticket was create, or opens the ticket in the Web portal.