*** Display modes Views support three display modes: Detailed analysis with customizable columns. Choose which fields to display and adjust column widths for your preferred layout. Custom fields are grouped separately in the column visibility menu for easy management. Streamlined readability with essential ticket information. Compact format for scanning through tickets quickly. Visual workflow management with columns organized by status or other criteria. Drag tickets between columns to update their status. Collapse columns to focus on specific workflow stages. **Collapse and expand columns** Collapse columns you’re not actively working with by clicking in the column header. Collapsed columns display vertically with the column name and ticket count. Expand collapsed columns by clicking anywhere on them or the expand button. Empty columns collapse by default. Your preferences save per view and don’t affect other team members. Dropping a ticket on a collapsed column expands it automatically. *** Create views Create views to save specific configurations for different workflows or responsibilities. Click the **+** button in the Views section of your sidebar. Set the view name and add an optional emoji. Choose whether the view should be private (visible only to you) or shared with your workspace. Click **Create** to save the view. It appears in your sidebar navigation. Views appear in your sidebar navigation and can show unread ticket counts for new activity. *** Customize views Configure how tickets are filtered, grouped, and sorted in each view. Apply filters to focus on relevant tickets: * **Status**: Filter by open, resolved, or closed tickets * **Assignee**: Show tickets assigned to specific team members * **Priority**: Focus on high, medium, or low priority tickets * **Due date**: View tickets due within specific time ranges * **Channel**: Filter tickets from specific channels * **Category**: Filter by ticket category * **Tags**: Filter by ticket tags * **Custom fields**: Filter by any custom field values Group tickets into logical categories: * **Status**: Group by ticket status * **Assignee**: Group by assigned team member * **Priority**: Group by priority level * **Parent ticket**: Group by parent ticket relationships * **Channel**: Group by channel * **Category**: Group by ticket category * **Custom fields**: Group by custom field values Sort tickets to prioritize your work: * **Creation date**: Newest or oldest first * **Priority**: Highest or lowest priority first * **Due date**: Soonest or latest due date first * **Title**: Alphabetical order * **Updated date**: Most recently updated first When you modify filters, display modes, grouping, or sorting for a view, your changes persist automatically. Your configuration is preserved every time you return to that view. Edit and delete views Workspace members can edit shared views. Private views can only be edited by their owner. To delete a view, click the view options menu and select **Delete**. Private views can only be deleted by their owner. Shared views can be deleted by any workspace member. *** Organize with collections View collections provide a folder-like structure for organizing multiple related views. Collections reduce clutter in your sidebar navigation by grouping related views together. Create collections Click the **+** button in the Views section of your sidebar and select **New Collection**. Give it a descriptive name based on the views you’ll group (e.g., “Project Alpha”, “Support Team”, “Weekly Reviews”). Choose private or shared. Private views can only be placed in private collections. Public views can only be placed in public collections. Drag and drop views into the collection from your sidebar. Collections can be edited and deleted by their owner or any workspace member (for shared collections). Private collections can only be managed by their owner. *** Work with views Switch views Click any view in the sidebar to instantly apply its configuration. This updates your filters, grouping, sorting, and display mode to match the selected view’s settings. Export tickets Export tickets from any view to a CSV file for reporting or analysis. Navigate to the view containing the tickets you want to export. Click the **Export** button in the toolbar. The CSV file downloads with all tickets matching the current view’s filters. The file is named using the view name and current date (e.g., `My_Tickets_2026-01-13.csv`). Views are accessible through direct URLs. Bookmark specific views or share them with team members by copying the URL from your browser. Switching views updates the browser URL automatically. Unread notifications Views display notification badges showing the count of unread tickets that match the view’s criteria. These badges indicate which views contain new activity.

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