Organizations
Your top-level account that contains all workspaces, members, integrations, and settings.
Workspaces
Dedicated spaces for each team or department to manage their own tickets, channels, and workflows.
Channels
Organize tickets by team, topic, or workflow. Each channel has its own settings, prefix, and integrations.
Tickets
The core unit of work in Ravenna. Created from Slack messages, emails, or forms, then tracked and resolved.
AI Agents
AI assistants that answer questions from knowledge bases, create tickets, and escalate to humans when needed.
Workflows
Automate ticket routing, tagging, and actions with visual workflow builder. No code required.
Knowledge
Connect Notion, Confluence, Google Drive, and other sources to power AI responses with accurate information.
Forms
Collect structured information with custom fields when creating tickets to reduce back-and-forth.
Slack integration
Create and manage tickets directly in Slack with native workflows and AI-powered responses.
Analytics
Track request volume, response times, and team performance to identify patterns and improve processes.
Integrations
Connect to Jira, Linear, Okta, and more. Bidirectional ticket replication keeps systems in sync.
Views
Create custom views to filter and organize tickets by workspace, channel, assignment, or status.
Command launcher
Access quick actions and search across your workspace with keyboard shortcuts.
Web portal
Manage and respond to tickets through the Ravenna web interface.