Ravenna supports keyboard shortcuts for navigating your workspace, managing tickets, and accessing common actions. Shortcuts that use a modifier key work across platforms: ⌘ on Mac maps to Ctrl on Windows and Linux, and ⌥ (Option) on Mac maps to Alt on Windows and Linux.
Global shortcuts These shortcuts work from anywhere in the Ravenna web app. Single-key shortcuts are disabled when you are focused on a text input.
Mac Windows / Linux Action ⌘ + K Ctrl + K Open the command launcher C C Create a new ticket ] ] Toggle the Copilot [ [ Toggle the left sidebar
Command launcher Press ⌘ + K (Mac) or Ctrl + K (Windows/Linux) from anywhere in Ravenna to open the command launcher. The launcher provides search and quick actions in a single overlay.
Search Start typing in the search field to find tickets, channels, and views across your workspace. Results appear as you type.
Navigate results:
↑ ↓ arrow keys to move through resultsEnter to open the selected resultEsc to close the launcher
Quick actions The following shortcuts are available globally and also close the command launcher if it is open.
Mac Windows / Linux Action ⌥ + 1 Alt + 1 Create ticket ⌥ + 2 Alt + 2 Create channel ⌥ + 3 Alt + 3 Invite members ⌥ + 4 Alt + 4 Open settings
Learn more about creating tickets through the web interface in Web portal . Ticket shortcuts These shortcuts are available when viewing a ticket.
Mac Windows / Linux Action ⌘ + A Ctrl + A Archive ticket M M Move ticket to a different channel ⌥ + T Alt + T Assign tags ⌘ + Enter Ctrl + Enter Send message or submit form
Workflow builder shortcuts These shortcuts are available when a step is selected in the workflow builder .
Mac Windows / Linux Action ⌘ + D Ctrl + D Duplicate the selected step ⌘ + Shift + D Ctrl + Shift + D Duplicate the selected step and all downstream steps
Right-click any step to open a context menu with duplicate and delete actions.
All shortcuts Mac Windows / Linux Action Scope ⌘ + K Ctrl + K Open command launcher Global C C Create ticket Global (not in inputs) ] ] Toggle Copilot panel Global (not in inputs) [ [ Toggle left sidebar Global (not in inputs) ⌥ + 1 Alt + 1 Create ticket Global ⌥ + 2 Alt + 2 Create channel Global ⌥ + 3 Alt + 3 Invite members Global ⌥ + 4 Alt + 4 Open settings Global ⌘ + A Ctrl + A Archive ticket Ticket view M M Move ticket Ticket view ⌥ + T Alt + T Assign tags Ticket view ⌘ + Enter Ctrl + Enter Send message / submit form Text inputs ⌘ + D Ctrl + D Duplicate step Workflow builder ⌘ + Shift + D Ctrl + Shift + D Duplicate step and downstream steps Workflow builder
