My Tickets tab

Open your Ravenna tickets inside Microsoft Teams with the embedded My Tickets personal tab, signed in automatically with Microsoft Entra single sign-on.

The Ravenna app for Microsoft Teams includes a My Tickets personal tab that embeds the Admin inside Teams. Open it to see the tickets you’ve requested, are assigned to, or are following, without leaving Teams.

Open the tab

1. Open the Ravenna app

   Click the Ravenna icon in the Teams left rail. If you don’t see it, pin the app from Apps > Built for your org or search for Ravenna.

2. Open My Tickets

   Select the My Tickets tab inside the Ravenna app. Ravenna signs you in automatically using your Microsoft Entra (Azure AD) identity, with no second login.

3. Work the same as Admin

   The embedded view is the same Ravenna interface you use in the browser. Open a ticket, comment, change status, or assign it directly inside Teams.

The tab signs you in with Microsoft Entra single sign-on, so you only see tickets that your Ravenna user can see. If your Teams account doesn’t match a provisioned Ravenna user, Ravenna provisions you on the fly the first time you open the tab.