Forms

Submit Ravenna request type forms directly in Microsoft Teams as interactive Adaptive Cards.

Ravenna forms render in Microsoft Teams as interactive Adaptive Cards. Users can submit a request type form to update a ticket without leaving Teams.

How forms appear

When the Agent needs structured input from a user, it posts an Adaptive Card with the configured form fields, a Submit button, and a Dismiss button. The card replaces itself with a confirmation once submitted.

Request type forms collect the fields configured on a Ravenna request type. Submitting updates the ticket’s fields and publishes the ticket.

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Submitting a form

1. Fill in the fields

   Complete the inputs on the Adaptive Card. Required fields are validated by Teams before submission.

2. Click Submit

   Ravenna processes the submission, updates the ticket, and replaces the card with a confirmation.

3. Or dismiss

   Click Dismiss if you don’t want to submit. The card is replaced with a dismissed-state message and the ticket is not updated.

Form submissions are attributed to the Teams user who clicked Submit. Make sure they are a provisioned Ravenna user. Ravenna provisions on the fly via Microsoft Graph the first time someone interacts.