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When an approval round adds you as an approver, Ravenna sends an approval request as a DM in Microsoft Teams. You can approve or decline (with an optional reason) directly from the card.

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How approvals appear

Approvers receive a direct message from the Ravenna bot with an Adaptive Card containing:
  • The ticket number and title
  • The requester and current status
  • Approval context (which round, what’s being approved)
  • Approve and Decline action buttons
Clicking Decline reveals an optional reason field before the final submit.

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Approve or decline

1

Open the DM from Ravenna

The card arrives as a direct message from the Ravenna app. Open the chat to see it.
2

Click Approve or Decline

Approve records your approval and advances the round. Decline asks for an optional reason, then records your decline.
3

Confirmation

The card is replaced with a confirmation showing your decision and a deep link back to the ticket in Ravenna.
If the round has multiple approvers, your decision is recorded against your slot in the round. The round completes when its approval rules are satisfied.
Last modified on July 27, 2026