*** Snooze tickets Click the three dots on any ticket and select **Snooze** to choose: * **1 Day**: Returns tomorrow * **3 Days**: Returns in three days * **End of Week**: Returns Friday at 9 AM (or next Friday if already Friday afternoon) * **Next Week**: Returns Monday at 9 AM (or next Monday if already Monday afternoon) * **Custom Date**: Choose any specific date and time Select **Custom Date** from the snooze menu to open a date picker where you can choose exactly when the ticket should reappear. *** What happens when snoozed Snoozed tickets disappear from default ticket views, giving you a cleaner focus on current work. When snoozed tickets appear in filtered views, they show a snooze badge indicating when they’ll become active again. Tickets automatically reappear in default views once their snooze date passes. No manual action needed. When you snooze a ticket, team members receive notifications through Slack if granular notifications are enabled for your channel. *** Manage snoozed tickets See all snoozed tickets using filters: Click **Filters** at the top of your ticket list. Add a **Snoozed** filter. Set the filter to **True** to see only snoozed tickets. Remove snooze to make the ticket active immediately: Locate the snoozed ticket in filtered view or on the ticket detail page. Click the action menu (three dots). Select **Remove Snooze**. The ticket immediately returns to active views. *** Best practices Use snoozing for tickets that genuinely can’t be worked on yet, not just to clear your view. This keeps your active ticket list meaningful and focused on actionable work. When snoozing tickets that affect others, add a comment explaining why and when you plan to return to it. This keeps everyone informed about ticket status. Periodically check your snoozed tickets to ensure the timing still makes sense. Priorities change, and you might need to adjust snooze dates.

Documentation Index