*** What are ticket links? Ticket links connect your Ravenna tickets to external resources and systems. Add manual links for context or let integrations create links automatically for bi-directional sync with tools like Slack, Jira, and Linear. *** Add ticket links Manual links Add links to external resources directly from any ticket: Navigate to the ticket you want to add a link to. Find the links section in the ticket details. Click **Add Link** or the plus button. Enter the external URL you want to link to. Ravenna automatically fetches the page title to use as the link name. The name field auto-populates with the page title. You can edit it to customize the link name if desired. Click **Save** to create the link. When you paste a URL, Ravenna automatically fetches the page title to populate the link name. For Ravenna ticket URLs, it uses the ticket title. For external URLs, it extracts the page title from the site’s metadata. You can always edit the auto-generated name before saving. Integration links Some links are created automatically through system integrations: * Automatically creates links when tickets are created from Slack messages * Provides direct access to the original Slack conversation * Creates links when tickets are synchronized with Jira issues * Enables bi-directional updates between Ravenna and Jira * Maintains real-time sync through webhooks * Automatically links when Linear issues are created * Provides direct access to Linear workspace issues * Supports workflow automation between systems *** Ticket unfurls in Slack When you paste a Ravenna ticket URL in any Slack channel, it automatically unfurls with an interactive preview showing ticket details and actions. Paste any Ravenna ticket URL in Slack and it automatically expands to show: * Ticket title, status, and priority * Assignee and requester information * Interactive action buttons * Real-time updates as the ticket changes Ticket unfurls work in all Slack locations: * Public channels * Private channels * Direct messages * Threads Unfurled tickets update automatically when changes occur in Ravenna: * Status and priority changes * Assignee updates * New messages and comments * All ticket modifications sync immediately Take actions directly from unfurled tickets: * Assign or reassign tickets * Update status and priority * Add tags and followers * Access full ticket details *** Manage ticket links Edit links Find the link you want to edit in the ticket’s links section. Click the edit button or dropdown menu for the link. Modify the name or URL as needed. Click **Save** to update the link. Delete links Find the link you want to remove in the ticket’s links section. Click the delete button or select **Delete** from the dropdown menu. Confirm the deletion when prompted. This action cannot be undone. *** Use ticket links Click any link to open the external resource in a new tab. Links display with favicons and domain information for easy identification. Use links to provide additional context for tickets, reference related documentation, pull requests, or external issues, and share resources with team members. Integration links maintain bi-directional sync with external systems, keeping ticket information consistent across platforms.

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