Cards

View Okta identity details for ticket requesters in the Ravenna sidebar, with per-workspace control over which profile fields are shown.

Use the Okta Requester card to view a requester’s Okta identity directly in the ticket sidebar. When a ticket’s requester resolves to an Okta user, the card surfaces the profile attributes your agents need to triage and act, without leaving the ticket.

Requester identity

The card can display any of the following Okta profile fields. Field visibility is driven by a configuration you control per workspace, so you can show the attributes your team actually uses and hide the rest.

Field	Description
Status	Okta account status (active, suspended, deprovisioned).
Title	Job title.
Department	Department name.
Organization	Organization name.
User type	User type classification.
Manager	Manager, resolved from managerEmail, managerId, or manager.
Primary phone	Primary phone number.
Mobile phone	Mobile phone number.
City	City.
State	State or region.
Country	Country code.
Last login	Timestamp of the requester’s last Okta sign-in.

Ravenna resolves the manager relationship using managerEmail, then managerId, then manager. See the Okta overview for the full list of synced profile fields.

Setup

1. Connect Okta

   Follow the Okta setup guide to connect your Okta organization to Ravenna.

2. Enable the card

   Go to Settings > Organization - Cards and activate the Okta Requester card.

3. Configure visible fields

   Open the card’s configuration and toggle the Okta profile fields you want visible on tickets. The selection is saved per workspace and applies to every ticket where the requester resolves to an Okta user.

When the card appears

The card is shown on a ticket when the requester’s email matches an Okta user in your synced directory. If the requester doesn’t resolve to an Okta user, the card is hidden for that ticket instead of rendering empty.

Learn more about Okta workflow actions.