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Use these templates to announce Ravenna to your team. Copy any template and customize it with your company’s specific details and tone. Whichever one you pick, name every entry point people can use. Most rollouts announce the Slack channel and nothing else, and then the half of the company that does not live in Slack never files a request. Mention the request channel, DMing Ravenna, and the Portal if you have turned it on.
Learn more about the rollout checklist

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Templates

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Quick

Perfect for a simple, direct introduction to Ravenna.
Hey team! 👋We’re introducing Ravenna, our new service desk that makes getting help faster and easier.What Ravenna does:
  • Turns Slack conversations into organized support requests
  • Provides AI-powered answers from our company knowledge base
  • Tracks all requests in one place
  • Works where you already are, so there’s no new platform to learn
Instead of scattered DMs and lost requests, we now have organized support that actually works with how we communicate.Three ways to get help:
  1. Post in #ask-it or #ask-hr
  2. Message Ravenna directly in Slack for anything private
  3. Use the web portal at [link] if you’d rather fill in a form
Questions? Drop them in this thread!

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Feature-focused

Use this when you want to highlight specific Ravenna capabilities.
📢 New tool alert: We’re now using Ravenna as our internal service deskRavenna changes how we handle IT, HR, Facilities, and Ops requests, and it works where you already work.Key features:
  • Submit requests from any Slack message using shortcuts or emoji reactions
  • AI-powered knowledge base provides instant answers to common questions
  • Threaded conversations keep all context in one place
  • Approve requests right in Slack, no separate tool to log into
  • A web portal for forms, and for anyone who prefers a browser
  • Works with email too, so nothing about your workflow has to change
Think of it as support tickets that actually work: organized, trackable, but still conversational.Getting started: Look for the Ravenna app in your Slack sidebar, post in channels like #ask-it, or open the portal at [link].I’ll be sharing examples of how different teams use it over the next few days!

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Benefits-driven

Emphasize the value Ravenna brings to team productivity.
We’re launching Ravenna as our new internal service desk! 🚀The challenge: Our support requests are scattered across DMs, random channels, and email threads. Good requests get lost, context disappears, and we waste time on repeat questions.The solution: Ravenna is a service desk that:
  • ✅ Captures requests from Slack, a DM, email, or the web portal
  • ✅ Provides AI-powered answers from our company docs and knowledge base
  • ✅ Organizes everything in trackable threads and dashboards
  • ✅ Lets approvers approve in one click, in Slack
  • ✅ Works for all teams
  • ✅ Keeps conversations visible to teammates who can help
Instead of sending an email and hoping for the best, you get organized support without leaving the tools you already use.Ready to try it? Look for the Ravenna app in your Slack sidebar, or open the portal at [link].Looking forward to faster, more organized support for everyone!

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Department rollout

For larger organizations introducing Ravenna to specific teams.
📋 [Department Name] is now using Ravenna for internal support requestsStarting today, our department has access to Ravenna, a service desk that organizes and tracks our support needs.What Ravenna enables:
  • Submit IT, HR, facilities, and ops requests from Slack, a DM, or the web portal
  • Get instant AI-powered answers from our company knowledge base
  • Track request progress in organized threads and dashboards
  • Approve requests directly in Slack
  • Keep context visible to teammates who can assist
Why we’re doing this:
  • Stop losing support requests in scattered DMs and channels
  • Reduce repeat questions with AI-powered knowledge base answers
  • Create organized, trackable workflows for department needs
  • Enable better collaboration on complex requests
Next steps:
  1. Look for the Ravenna app in your Slack sidebar
  2. Join our #ask-[department] channel for team-specific requests
  3. Bookmark the portal at [link] for forms and for tracking your requests
  4. Check out the getting started guide I’ll share tomorrow
This is rolling out to [Department Name] first, with other teams following based on feedback.Questions? I’m here to help!

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Casual team

For teams with a more informal communication style.
Hey everyone!We just got Ravenna, basically a smart service desk that lives in Slack. No more lost support requests! ✨Here’s what’s cool about it: Instead of your IT/HR/facilities requests disappearing into the void, Ravenna turns them into actual trackable tickets. It still feels like normal Slack conversations.Other neat stuff:
  • AI answers common questions instantly using our company docs
  • Everything stays organized in threads so context doesn’t get lost
  • Approvals happen in Slack with one click
  • There’s a web portal too, at [link], if you’d rather use a browser
  • Works with email if that’s your thing
Find it in your Slack sidebar as the “Ravenna” app, DM it for anything private, or just post in support channels like usual.

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Pilot program

When introducing Ravenna as a test or pilot program.
🧪 Pilot program: Testing Ravenna for internal supportWe’re piloting Ravenna with our team for the next [timeframe]. It’s a service desk designed for how teams actually work.What Ravenna does:
  • Turns Slack conversations into organized, trackable support requests
  • Provides AI-powered answers using our company knowledge base
  • Works for IT, HR, facilities, and operations requests
  • Handles approvals in Slack, so nobody has to log into anything
  • Offers a web portal for forms, for anyone who prefers one
What we’re testing:
  • Whether organized Slack-based support reduces lost requests
  • How AI-powered knowledge base affects resolution times
  • If threaded request tracking improves collaboration
  • Impact on team productivity when support stays in natural workflows
For pilot participants:
  1. Access Ravenna through the app in your Slack sidebar
  2. Use it for your regular support needs over the next [timeframe]
  3. Share feedback in #pilot-feedback
We’ll evaluate results at the end of [timeframe] and decide on broader rollout.Excited to see how streamlined internal support works for us!

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Executive announcement

For leadership to announce Ravenna company-wide.
Team,We’re implementing Ravenna across the organization to modernize how we handle internal support.Ravenna is an AI-powered service desk that turns conversations into resolved requests. This addresses a critical operational need: our current support processes are fragmented across DMs, email threads, and informal channels, leading to lost requests and inefficient resolution.Key capabilities:
  • Request capture and tracking from Slack, email, and a web portal
  • AI-powered knowledge base for instant answers
  • Organized workflows for IT, HR, facilities, and operations
  • Approvals handled in chat, with a full audit trail
  • Centralized dashboards and reporting
As we scale, we need infrastructure that organizes support without disrupting how teams naturally communicate. Ravenna provides structure while preserving the conversational, collaborative nature of our workflow.Implementation details:
  • All employees can access Ravenna through the Slack app or the portal at [link]
  • Department leads will coordinate team-specific configurations
  • Training resources are available in [location/channel]
This investment reflects our commitment to operational excellence and removing friction from internal processes.Please direct implementation questions to [contact person].Best regards, [Name]

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Follow-up announcement

Use this a few days after your initial announcement to maintain momentum.
Quick Ravenna update!For those who’ve started using it, awesome. I’m already seeing more organized support requests and faster resolutions.For those who haven’t tried it yet, no worries. Here are easy ways to get started:💡 Easy wins:
  • Next time you need IT/HR/facilities help, message Ravenna instead of DMing a person
  • Post questions in support channels like #ask-it and Ravenna will organize them automatically
  • Check if the AI can answer your question instantly before creating a ticket
  • If you have an approval waiting, you can approve it right in Slack
  • Open the portal at [link] to see everything you’ve filed in one place
🔗 Quick access: Look for “Ravenna” in your Slack sidebarRemember: Ravenna doesn’t change how we communicate. It just organizes our support requests so nothing gets lost.Questions? This thread is perfect for them!

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Portal launch

For staff who do not use Slack, sent by email or posted on your intranet.
Subject: A faster way to get help from IT and PeopleHi all,Getting help from IT, People, and Facilities now happens in one place: [portal link].What you can do there:
  • Fill in a request form and get a tracking number straight away
  • Ask a question and get an instant answer from our knowledge base
  • See every request you’ve filed and where it’s up to
  • Respond to anything we need from you, by email or in the portal
You don’t need a new login. Sign in with your usual company account.If you already use Slack for this, nothing changes. This is for everyone who doesn’t.Bookmark it: [portal link]Thanks, [Name]

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Customization tips

When using these templates:
  1. Replace placeholders. Update [Department Name], [timeframe], [contact person], and [link].
  2. Name every entry point you have turned on. The request channel, DMing Ravenna, the portal, and the email address if you forward one. Leave out the ones you have not launched.
  3. Match your tone. Adjust language to fit your company culture.
  4. Add specifics. Use your actual channel names, such as #ask-it and #ask-hr.
  5. Choose timing. Consider your team’s communication patterns and busy periods.
  6. Follow up. Plan additional messages to maintain engagement and answer questions.
If your company runs on Microsoft Teams, replace the Slack references with your connected Teams channel. Teams support is in early access, and 1:1 chats with the Ravenna bot are not processed yet, so point people at the channel rather than at a DM.
Learn more about Microsoft Teams and deep linking
Last modified on September 17, 2026