Link directly to your AI assistant

Create deep links to your Ravenna AI assistant in Slack so employees reach support in one click from email, intranet, Okta, or onboarding docs.

Deep links let users reach your AI assistant or support channels instantly, removing navigation friction and driving higher engagement.

Deep linking takes users directly to a specific feature or location in an app, skipping homepages and menus. For Ravenna, this means you can create links that open the AI assistant or a support channel with a single click.

This matters for adoption because every extra step between a user and help reduces the likelihood they’ll reach out. Deep links eliminate those steps.

Common use cases

Once you have your deep links, you can place them anywhere your users already spend time:

• Okta portal footer - Add a “Get Help” link that opens the AI assistant directly
• Okta app chiclets - Create a one-click support tile alongside other apps
• Internal wikis and documentation - Embed support access where users look for answers
• Onboarding materials - Give new hires immediate access to help
• Email signatures - Let every team member share a direct path to support

Get your deep links

Link to the AI assistant

1. Open Slack and find the Ravenna app

   Look for Ravenna in your Slack sidebar under Apps.

2. Copy the link

   Right-click the Ravenna app, then select Copy > Copy link.

3. Use the link

   This link opens the AI assistant for anyone with access to your Slack workspace.

Link to a public support channel

If you want to direct users to a specific support channel instead of the AI assistant:

1. Navigate to the channel

   Open the public channel you want to link to in Slack.

2. Copy the channel link

   Right-click the channel name in the sidebar, then select Copy > Copy link.

3. Share the link

   This link works for anyone with access to your Slack workspace.

Test your links

Before rolling out deep links widely, test them:

1. Click the link from where you plan to use it (Okta, wiki, etc.)
2. Verify it opens the correct channel or AI assistant
3. Test with a user who hasn’t used Ravenna yet to confirm the experience

If you encounter issues with deep links, contact Ravenna support for help.