Agents

Deploy AI agents with custom prompts and tool integrations to automate support in Slack, email, and integrated ticketing systems

Agents have been released to all organizations. For details about the rollout and migration from Ravenna AI, see the release notes.

Deploy custom AI agents into your channels to automate support requests, answer questions, and route tickets. Configure agents using natural language prompts to define behavior, integrate with external tools, and access your knowledge base. Agents handle instant responses, intelligent ticket routing, and workflow automation across Slack, email, and integrated systems.