SlackWorkflows
Expanded Slack actions
Manage Slack user groups and channels directly from Ravenna, so workflows and agents can automate membership changes and channel requests and speed up team collaboration.Workflows
Workflow enhancements
Duplicate or delete entire workflows, and send emails directly from a workflow as part of an automation.AIEmail
AI over email
Your AI agent can now respond to requests over email, replying automatically to speed up resolution.AITickets
AI categories
Ravenna automatically classifies every incoming request with AI, so teams can organize and analyze request volume without manual tagging.Integrations
HubSpot integration
Connect HubSpot to access and update CRM data from within Ravenna, so RevOps teams can resolve requests without switching tools.Integrations
Jamf integration (preview)
Connect Jamf to look up devices and run diagnostics directly from workflows and agent conversations.IntegrationsWorkflows
PagerDuty integration
Connect PagerDuty to confirm on-call coverage inside workflows, speeding up urgent access requests.Access
Application access levels
Create custom access levels for applications to manage software access with more granularity across your organization.SlackTickets
Slack work objects
A clearer Slack interface for ticket management makes updates and edits faster.Platform
Notification center
The Notification Center consolidates actionable events, tasks, and approvals in one place, so teams can track what needs attention.WorkflowsTickets
Ticket link action
A new workflow action attaches generated ticket links to requests for better visibility and resource management.Workflows
Task trigger updates
Trigger actions automatically when a task completes, for smoother handoffs to the next owner.TicketsForms
Forms in the create modal
Submit the correct ticket type from anywhere in Ravenna using forms in the quick-create modal.AIAnalyticsSlack
AI briefs
Receive AI-generated summaries of your dashboards in Slack on a schedule you set.Tickets
Inline text formatting
Format text with highlights for clearer, more readable messages and updates.Integrations
Linear bi-directional sync
Ravenna now syncs bi-directionally with Linear, keeping updates aligned between both systems.Platform
Notification defaults for teams
Admins can set default notification settings for teams, so users get consistent alerts across workspaces without extra setup.WorkflowsAI
Custom prompt workflow action
A new Custom Prompt action embeds generative reasoning directly into your workflows.Workflows
Wait for inactivity action
A new Wait for Inactivity action helps manage idle tickets by pausing a workflow until activity stops.Integrations
Jira Service Management integration (early access)
Connect Jira Service Management to automate ticket syncing between Ravenna and JSM.IntegrationsWorkflows
Linear action
Escalate tickets from Ravenna to Linear to streamline handoffs between support and engineering.SlackPlatform
Workspace visibility in Slack
Control which Ravenna workspaces appear in Slack to reduce clutter and focus on the ones that matter.Workflows
Workflow run in ticket events
Ticket events now show which workflow run caused an automated update, simplifying troubleshooting and auditing.Slack
Multiple Slack channel connections
Connect multiple Slack channels to a single queue for consistent request management across teams.Tickets
Integrations
Fleet integration
Connect Fleet to access device information and run diagnostics directly from your workflows.Integrations
Google Workspace integration
Sync Google Workspace groups with Ravenna to keep workflows aligned with your organization’s structure and membership.Workflows
Tag Added workflow trigger
A new Tag Added trigger automates ticket management when a tag is applied.TicketsSlack
Auto-add followers on mention
Teammates mentioned in comments or Slack threads are automatically added as followers, keeping everyone informed.Tickets
Ticket tasks
Add task lists to tickets to track steps and accountability for repeatable processes.WorkflowsSlackAnalytics
Move Ticket workflow action
A new Move Ticket action re-routes tickets between workspaces to reduce delays and improve resolution times.Slack notification preferences
Customize Slack notifications to focus on the events that matter most to you.Custom field analytics
Use custom fields in Analytics to filter and segment your request data.KnowledgeIntegrations
Notion callout blocks in knowledge
Notion callout blocks now import into Ravenna knowledge, so key information is captured for search and analysis.AI
AI image processing
Upload images and have AI interpret them for insights and explanations in your workflows.SlackApprovals
Approvals in Slack
Manage pending approvals directly in Slack with approve and decline buttons.FormsTickets
Form folders
Organize forms into folders for easier navigation, so your team can find and use the right request faster.TicketsSLAsPlatform
Service Level Agreements
Set clear response and resolution expectations and track performance against them with SLAs.Attachments on tickets
Add and manage files and images on tickets to keep relevant information organized.UI themes
Customize your workspace with themes that offer adjustable brightness and color options.New user onboarding resources
New onboarding resources help teams adopt Ravenna with customizable announcements and user handbooks.IntegrationsWorkflowsFormsAccess
Okta applications in workflows
Okta applications are now fully integrated for access management in Ravenna workflows.Incident.io integration
Connect Incident.io to streamline on-call access and speed up incident response.Filter select resources in form fields
Admins can allowlist resources in form fields to simplify options and reduce errors for requesters.Multiple application approvers
Applications now support multiple approvers for access requests, improving control and collaboration.WorkflowsApprovalsSlack
Duplicate workflow
Duplicate workflows to save time and keep variations consistent across teams.Approval workflow trigger
A new trigger runs actions automatically based on a ticket’s approval decision.Slack link unfurls
Ravenna ticket links shared in Slack now unfurl with live ticket details, keeping discussions informed./rav command updates
The /rav Slack command now lets you manage your tickets and approvals directly in Slack.Platform
Ravenna documentation site
The revamped documentation site launched with faster navigation and clearer content.Analytics
Enhanced dashboard widgets
Redesigned dashboard widgets give clearer insights and better data tracking to help teams make faster decisions.KnowledgeSlackAI
Index and learn from entire Slack channels
Add an entire Slack channel as a knowledge source. Ravenna securely indexes the historical question-and-answer pairs from threads, making that collective knowledge available to power AI responses.Workflows
Workflow Builder
The visual Workflow Builder lets you create custom automations from triggers and actions.Knowledge
Knowledge base folders
Group knowledge documents from sources like Google Drive, Notion, and Coda into folders, set automatic daily syncs, and use the chat panel to test AI responses against specific knowledge sets.AIWorkflows
Major AI and workflow enhancements
A release packed with features to make Ravenna smarter and more automated across AI and workflows.SlackAnalytics
CSAT surveys
When a ticket is resolved, Ravenna can send a customer satisfaction survey to the requester’s Slack DM, letting them rate the interaction and add comments.Approvals
Approval capabilities
Approval capabilities add built-in review steps to your ticketing workflows.Tickets
Advanced filtering options
Filter tickets using date ranges and more specific operators like “is not one of.”TicketsEmail