SlackWorkflows
Expanded Slack actions
Manage Slack user groups and channels directly from Ravenna, so workflows and agents can automate membership changes and channel requests and speed up team collaboration.Learn more →Workflows
Workflow enhancements
Duplicate or delete entire workflows, and send emails directly from a workflow as part of an automation.Learn more →AIEmail
AI over email
Your AI agent can now respond to requests over email, replying automatically to speed up resolution.Learn more →AITickets
AI categories
Ravenna automatically classifies every incoming request with AI, so teams can organize and analyze request volume without manual tagging.Learn more →Integrations
HubSpot integration
Connect HubSpot to access and update CRM data from within Ravenna, so RevOps teams can resolve requests without switching tools.Learn more →Integrations
Jamf integration (preview)
Connect Jamf to look up devices and run diagnostics directly from workflows and agent conversations.Learn more →IntegrationsWorkflows
PagerDuty integration
Connect PagerDuty to confirm on-call coverage inside workflows, speeding up urgent access requests.Learn more →Access
Application access levels
Create custom access levels for applications to manage software access with more granularity across your organization.Learn more →SlackTickets
Slack work objects
A clearer Slack interface for ticket management makes updates and edits faster.Learn more →Platform
Notification center
The Notification Center consolidates actionable events, tasks, and approvals in one place, so teams can track what needs attention.Learn more →WorkflowsTickets
Ticket link action
A new workflow action attaches generated ticket links to requests for better visibility and resource management.Learn more →Workflows
Task trigger updates
Trigger actions automatically when a task completes, for smoother handoffs to the next owner.Learn more →TicketsForms
Request types in the create modal
Submit the correct ticket type from anywhere in Ravenna using request type forms in the quick-create modal.Learn more →AIAnalyticsSlack
AI briefs
Receive AI-generated summaries of your dashboards in Slack on a schedule you set.Learn more →Tickets
Inline text formatting
Format text with highlights for clearer, more readable messages and updates.Integrations
Linear bi-directional sync
Ravenna now syncs bi-directionally with Linear, keeping updates aligned between both systems.Learn more →Platform
Notification defaults for teams
Admins can set default notification settings for teams, so users get consistent alerts across workspaces without extra setup.Learn more →WorkflowsAI
Custom prompt workflow action
A new Custom Prompt action embeds generative reasoning directly into your workflows.Learn more →Workflows
Wait for inactivity action
A new Wait for Inactivity action helps manage idle tickets by pausing a workflow until activity stops.Learn more →Integrations
Jira Service Management integration (early access)
Connect Jira Service Management to automate ticket syncing between Ravenna and JSM.Learn more →IntegrationsWorkflows
Linear action
Escalate tickets from Ravenna to Linear to streamline handoffs between support and engineering.Learn more →SlackPlatform
Workspace visibility in Slack
Control which Ravenna workspaces appear in Slack to reduce clutter and focus on the ones that matter.Learn more →Workflows
Workflow run in ticket events
Ticket events now show which workflow run caused an automated update, simplifying troubleshooting and auditing.Learn more →Slack
Multiple Slack channel connections
Connect multiple Slack channels to a single queue for consistent request management across teams.Learn more →Tickets
Task templates
Attach predefined task lists to tickets automatically for consistent, repeatable processes.Learn more →New ticket creation modal
A redesigned ticket creation modal makes creating tickets faster and clearer.Integrations
Fleet integration
Connect Fleet to access device information and run diagnostics directly from your workflows.Learn more →Integrations
Google Workspace integration
Sync Google Workspace groups with Ravenna to keep workflows aligned with your organization’s structure and membership.Learn more →Workflows
Tag Added workflow trigger
A new Tag Added trigger automates ticket management when a tag is applied.Learn more →TicketsSlack
Auto-add followers on mention
Teammates mentioned in comments or Slack threads are automatically added as followers, keeping everyone informed.Learn more →Tickets
Ticket tasks
Add task lists to tickets to track steps and accountability for repeatable processes.Learn more →WorkflowsSlackAnalytics
Move Ticket workflow action
A new Move Ticket action re-routes tickets between workspaces to reduce delays and improve resolution times.Learn more →Slack notification preferences
Customize Slack notifications to focus on the events that matter most to you.Learn more →Custom field analytics
Use custom fields in Analytics to filter and segment your request data.Learn more →KnowledgeIntegrations
Notion callout blocks in knowledge
Notion callout blocks now import into Ravenna knowledge, so key information is captured for search and analysis.Learn more →AI
AI image processing
Upload images and have AI interpret them for insights and explanations in your workflows.Learn more →SlackApprovals
Approvals in Slack
Manage pending approvals directly in Slack with approve and decline buttons.Learn more →FormsTickets
Request type folders
Organize request types into folders for easier navigation, so your team can find and use the right request faster.Learn more →TicketsSLAsPlatform
Service Level Agreements
Set clear response and resolution expectations and track performance against them with SLAs.Learn more →Attachments on tickets
Add and manage files and images on tickets to keep relevant information organized.UI themes
Customize your workspace with themes that offer adjustable brightness and color options.New user onboarding resources
New onboarding resources help teams adopt Ravenna with customizable announcements and user handbooks.Learn more →IntegrationsWorkflowsFormsAccess
Okta applications in workflows
Okta applications are now fully integrated for access management in Ravenna workflows.Learn more →Incident.io integration
Connect Incident.io to streamline on-call access and speed up incident response.Learn more →Filter select resources in form fields
Admins can allowlist resources in form fields to simplify options and reduce errors for requesters.Learn more →Multiple application approvers
Applications now support multiple approvers for access requests, improving control and collaboration.Learn more →WorkflowsApprovalsSlack
Duplicate workflow
Duplicate workflows to save time and keep variations consistent across teams.Learn more →Approval workflow trigger
A new trigger runs actions automatically based on a ticket’s approval decision.Learn more →Slack link unfurls
Ravenna ticket links shared in Slack now unfurl with live ticket details, keeping discussions informed.Learn more →/rav command updates
The /rav Slack command now lets you manage your tickets and approvals directly in Slack.Learn more →Platform
Ravenna documentation site
The revamped documentation site launched with faster navigation and clearer content.Learn more →Analytics
Enhanced dashboard widgets
Redesigned dashboard widgets give clearer insights and better data tracking to help teams make faster decisions.Learn more →KnowledgeSlackAI
Index and learn from entire Slack channels
Add an entire Slack channel as a knowledge source. Ravenna securely indexes the historical question-and-answer pairs from threads, making that collective knowledge available to power AI responses.Learn more →Workflows
Workflow Builder
The visual Workflow Builder lets you create custom automations from triggers and actions.Learn more →Knowledge
Knowledge base folders
Group knowledge documents from sources like Google Drive, Notion, and Coda into folders, set automatic daily syncs, and use the chat panel to test AI responses against specific knowledge sets.Learn more →AIWorkflows
Major AI and workflow enhancements
A release packed with features to make Ravenna smarter and more automated across AI and workflows.Learn more →SlackAnalytics
CSAT surveys
When a ticket is resolved, Ravenna can send a customer satisfaction survey to the requester’s Slack DM, letting them rate the interaction and add comments.Learn more →Approvals
Approval capabilities
Approval capabilities add built-in review steps to your ticketing workflows.Learn more →Tickets
Advanced filtering options
Filter tickets using date ranges and more specific operators like “is not one of.”Learn more →TicketsEmail
Snoozing tickets
Snooze tickets until a chosen date to temporarily hide them from your queue. They reappear on the selected date so nothing is missed.Learn more →Group by dates
Group tickets by date fields such as created, updated, due, or start, with day, week, month, or year granularity.Learn more →Inbound email support
Assign a dedicated email address to each queue so incoming emails create tickets automatically, and replies are returned to the original sender.Learn more →Tickets