Product Updates

Browse the 2024 archive of Ravenna product updates, including new features, platform improvements, integrations, performance work, and bug fixes.

​

December 27, 2024

KnowledgeIntegrations

Secure OAuth for knowledge sources

Connect knowledge bases with OAuth instead of API keys. Grant Ravenna access to specific documents in Confluence, Google Drive, and Notion with a single click, so setup is faster and access stays scoped to what you choose to share.

​

December 24, 2024

SlackTickets

Slack Home tab and automatic @-mention followers

The Home tab in the Ravenna Slack app lets you view all your custom ticket lists without leaving Slack. When you @-mention a colleague in a ticket thread, they are now automatically added as a follower in Ravenna, so the right people stay in the loop.

​

December 6, 2024

Tickets

Advanced view options and bulk actions

The View Options menu lets you switch between list, table, and Kanban views and group tickets by any attribute, such as priority or status. Select multiple tickets at once to run bulk actions like changing status, priority, or assignee.