Knowledge

Import Slack channel messages and threads into Ravenna knowledge folders to power agent answers from team conversations and shared decisions.

Import Slack channel messages and threads to power agent responses. Build knowledge from team conversations, decisions, and shared information.

What you can do

• Import all messages and threads from Slack channels
• Auto-sync new messages, edits, and deletions
• Capture thread replies with parent messages
• Import one channel at a time for precise control

Setup

1. Select Slack as your source

   When adding documents to a knowledge folder, select Slack from the available sources.

2. Choose a channel

   Select the Slack channel you want to import from the channel selector.

3. Import messages

   All messages and threads from the selected channel are imported.

Learn more about managing knowledge folders

Requirements

• Only channels with the Ravenna app added can be imported.
• Add the Ravenna app to any channel before importing it as a knowledge source.

You can only select one channel at a time. To import multiple channels, repeat the import process for each channel.

Managing imported content

After import:

• Archive messages to exclude them from agent responses.
• Delete messages that are no longer needed.

Learn more about managing documents

Auto-sync

When auto-sync is enabled, Slack channel content stays up-to-date:

• New messages posted to the channel are automatically added to your knowledge base.
• Edited messages are updated in the knowledge base.
• Deleted messages are removed from the knowledge base.
• Thread replies are captured and associated with their parent messages.