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PUT
/
queues
/
{id}
Updates an existing Channel.
curl --request PUT \
  --url https://core.ravenna.ai/api/queues/{id} \
  --header 'Content-Type: application/json' \
  --header 'x-ravenna-api-token: <api-key>' \
  --data '{
  "name": "<string>",
  "prefix": "<string>",
  "emoji": "<string>",
  "requestTypes": [
    {
      "id": "<string>"
    }
  ],
  "autoAssignees": "<string>",
  "workspaceId": "<string>",
  "agentId": "<string>"
}'
{
  "id": "<string>",
  "name": "<string>",
  "workspaceId": "<string>",
  "workspace": {
    "id": "<string>",
    "slug": "<string>"
  },
  "prefix": "<string>",
  "emoji": "<string>",
  "system": true,
  "settings": {
    "id": "<string>",
    "aiEnabled": true,
    "respondOnMessage": "<string>",
    "respondOnMention": true,
    "allowInboundEmails": true,
    "onlyRespondToRequests": true,
    "autoCreateTickets": true,
    "ignoreInternalMembers": true,
    "autoClassify": true,
    "autoTag": true,
    "autoTagCreateNew": true,
    "enableUserActions": true,
    "enableUserEmojis": true,
    "enableCSAT": true,
    "enableEmojiUpdates": true,
    "sendAllTicketToTriageChannel": true,
    "showInSlackAssistant": true,
    "enableGranularSlackNotifications": true,
    "negativeFeedbackAutoCreate": true,
    "allowGuestUsers": true,
    "silentMode": true,
    "whitelistedInboundEmails": [
      "<string>"
    ],
    "whitelistedInboundDomains": [
      "<string>"
    ],
    "emailSenderName": "<string>",
    "sendBouncedEmails": true,
    "showSlackPriority": true,
    "showSlackRequester": true,
    "showSlackAssignee": true,
    "showTicketEmojiOnChannel": true
  },
  "slackChannels": [
    {
      "id": "<string>"
    }
  ],
  "requestTypes": [
    {
      "id": "<string>",
      "name": "<string>",
      "emoji": "<string>",
      "color": "<string>",
      "description": "<string>",
      "icon": "<string>"
    }
  ],
  "agent": {
    "id": "<string>",
    "name": "<string>",
    "description": "<string>",
    "imageUrl": "<string>"
  },
  "autoAssignees": [
    {
      "id": "<string>"
    }
  ],
  "_count": {
    "tickets": 123
  },
  "createdAt": "<string>",
  "updatedAt": "<string>",
  "deletedAt": "<string>"
}

Authorizations

​
x-ravenna-api-token
string
header
required

Path Parameters

​
id
string
required

Body

application/json
​
name
string
Minimum length: 1
​
prefix
string
​
emoji
string
​
requestTypes
object[] | null
​
autoAssignees
string | null
​
workspaceId
string
​
agentId
string | null

Response

​
id
string
required
​
name
string
required
​
workspaceId
string
required
​
workspace
object
required
​
prefix
string
required
​
emoji
string
required
​
system
boolean
required
​
settings
object | null
required
​
slackChannels
object[]
required
​
requestTypes
object[]
required
​
agent
object | null
required
​
autoAssignees
object[]
required
​
_count
object
required
​
createdAt
string
required
​
updatedAt
string
required
​
deletedAt
string | null
required