Skip to main content
POST
/
tickets
/
bulk
Create multiple tickets in bulk
curl --request POST \
  --url https://core.ravenna.ai/api/tickets/bulk \
  --header 'Content-Type: application/json' \
  --header 'x-ravenna-api-token: <api-key>' \
  --data '{
  "tickets": [
    {
      "approvers": [
        {
          "id": "<string>"
        }
      ],
      "publishedAt": "<string>",
      "assignedAt": "<string>",
      "assigneeId": "<string>",
      "authorId": "<string>",
      "code": "<string>",
      "customFields": "<any>",
      "assignedAIAgent": "<string>",
      "description": "<string>",
      "disableAIResponse": true,
      "dueAt": "<string>",
      "followers": [
        {
          "id": "<string>"
        }
      ],
      "id": "<string>",
      "number": 123,
      "parentId": "<string>",
      "priority": "URGENT",
      "private": true,
      "published": true,
      "queueId": "<string>",
      "requesterId": "<string>",
      "requestTypeId": "<string>",
      "resolvedAt": "<string>",
      "slackChannelId": "<string>",
      "slackThreads": [
        {
          "id": "<string>"
        }
      ],
      "snoozeUntil": "<string>",
      "source": "WEB",
      "integrationId": "<string>",
      "statusId": "<string>",
      "tags": [
        {
          "id": "<string>"
        }
      ],
      "title": "<string>",
      "metadata": "<any>"
    }
  ]
}'
{
  "tickets": [
    {
      "id": "<string>",
      "publishedAt": "<string>",
      "assignedAt": "<string>",
      "closedAt": "<string>",
      "createdAt": "<string>",
      "updatedAt": "<string>",
      "requestType": {
        "id": "<string>",
        "name": "<string>",
        "isPrivate": true
      },
      "assigneeId": "<string>",
      "shortId": "<string>",
      "authorId": "<string>",
      "code": "<string>",
      "private": true,
      "description": "<string>",
      "dueAt": "<string>",
      "followers": [
        {
          "id": "<string>"
        }
      ],
      "approvers": [
        {
          "id": "<string>"
        }
      ],
      "approvedAt": "<string>",
      "declinedAt": "<string>",
      "number": 123,
      "priority": "URGENT",
      "shares": [
        {
          "id": "<string>",
          "queueId": "<string>",
          "queue": {
            "workspaceId": "<string>",
            "name": "<string>",
            "emoji": "<string>"
          },
          "ticketId": "<string>",
          "createdAt": "<string>",
          "updatedAt": "<string>"
        }
      ],
      "published": true,
      "queueId": "<string>",
      "requesterId": "<string>",
      "resolvedAt": "<string>",
      "assignedAIAgent": "<string>",
      "startAt": "<string>",
      "snoozeUntil": "<string>",
      "respondedAt": "<string>",
      "slackChannelId": "<string>",
      "archivedAt": "<string>",
      "lastAgentResponse": "<string>",
      "agentParticipated": true,
      "slackChannel": {
        "appId": "<string>",
        "channelId": "<string>",
        "channelName": "<string>"
      },
      "slackThreads": [
        {
          "id": "<string>",
          "type": "DM",
          "userId": "<string>",
          "appId": "<string>",
          "channelId": "<string>",
          "messageTs": "<string>",
          "mirrorTs": "<string>",
          "ticketId": "<string>",
          "createdAt": "<string>",
          "updatedAt": "<string>"
        }
      ],
      "source": "WEB",
      "statusId": "<string>",
      "status": {
        "id": "<string>",
        "label": "<string>",
        "order": 123,
        "system": true,
        "statusGroupId": "<string>",
        "statusGroup": {
          "id": "<string>",
          "label": "<string>",
          "workspaceId": "<string>"
        },
        "requestTypes": [
          {
            "id": "<string>",
            "requestTypeId": "<string>"
          }
        ],
        "createdAt": "<string>",
        "updatedAt": "<string>"
      },
      "tags": [
        {
          "id": "<string>",
          "name": "<string>",
          "color": "tomato",
          "aiGenerated": true,
          "workspaceId": "<string>",
          "description": "<string>",
          "createdAt": "<string>",
          "updatedAt": "<string>"
        }
      ],
      "stars": [
        {
          "userId": "<string>"
        }
      ],
      "queue": {
        "id": "<string>",
        "name": "<string>",
        "workspaceId": "<string>",
        "workspace": {
          "id": "<string>",
          "slug": "<string>"
        },
        "prefix": "<string>",
        "emoji": "<string>",
        "system": true,
        "settings": {
          "id": "<string>",
          "aiEnabled": true,
          "respondOnMessage": "<string>",
          "respondOnMention": true,
          "allowInboundEmails": true,
          "autoCreateTickets": true,
          "autoClassify": true,
          "autoTag": true,
          "enableUserActions": true,
          "enableUserEmojis": true,
          "enableCSAT": true,
          "enableEmojiUpdates": true,
          "sendAllTicketToTriageChannel": true,
          "enableGranularSlackNotifications": true,
          "negativeFeedbackAutoCreate": true,
          "allowGuestUsers": true,
          "silentMode": true,
          "whitelistedInboundEmails": [
            "<string>"
          ],
          "whitelistedInboundDomains": [
            "<string>"
          ],
          "emailSenderName": "<string>",
          "sendBouncedEmails": true,
          "showSlackPriority": true,
          "showSlackRequester": true,
          "showSlackAssignee": true
        },
        "slackChannels": [
          {
            "id": "<string>"
          }
        ],
        "requestTypes": [
          {
            "id": "<string>",
            "name": "<string>",
            "emoji": "<string>",
            "color": "<string>",
            "description": "<string>",
            "icon": "<string>"
          }
        ],
        "autoAssignees": [
          {
            "id": "<string>"
          }
        ],
        "_count": {
          "tickets": 123
        },
        "createdAt": "<string>",
        "updatedAt": "<string>",
        "deletedAt": "<string>"
      },
      "originalQueueId": "<string>",
      "title": "<string>",
      "requestTypeId": "<string>",
      "csat": [
        {
          "id": "<string>",
          "score": 3,
          "feedback": "<string>",
          "userId": "<string>",
          "ticketId": "<string>",
          "createdAt": "<string>",
          "updatedAt": "<string>"
        }
      ],
      "disableAIResponse": true,
      "customFields": "<any>",
      "parentId": "<string>",
      "parent": {
        "id": "<string>",
        "number": 123,
        "queue": {
          "id": "<string>",
          "prefix": "<string>"
        }
      },
      "children": [
        {
          "id": "<string>",
          "title": "<string>",
          "description": "<string>",
          "number": 123,
          "statusId": "<string>",
          "legacyStatus": "OPEN",
          "requestTypeId": "<string>",
          "priority": "URGENT",
          "queueId": "<string>",
          "assigneeId": "<string>",
          "queue": {
            "id": "<string>",
            "name": "<string>",
            "workspaceId": "<string>",
            "workspace": {
              "id": "<string>",
              "slug": "<string>"
            },
            "prefix": "<string>",
            "emoji": "<string>",
            "system": true,
            "settings": {
              "id": "<string>",
              "aiEnabled": true,
              "respondOnMessage": "<string>",
              "respondOnMention": true,
              "allowInboundEmails": true,
              "autoCreateTickets": true,
              "autoClassify": true,
              "autoTag": true,
              "enableUserActions": true,
              "enableUserEmojis": true,
              "enableCSAT": true,
              "enableEmojiUpdates": true,
              "sendAllTicketToTriageChannel": true,
              "enableGranularSlackNotifications": true,
              "negativeFeedbackAutoCreate": true,
              "allowGuestUsers": true,
              "silentMode": true,
              "whitelistedInboundEmails": [
                "<string>"
              ],
              "whitelistedInboundDomains": [
                "<string>"
              ],
              "emailSenderName": "<string>",
              "sendBouncedEmails": true,
              "showSlackPriority": true,
              "showSlackRequester": true,
              "showSlackAssignee": true
            },
            "slackChannels": [
              {
                "id": "<string>"
              }
            ],
            "requestTypes": [
              {
                "id": "<string>",
                "name": "<string>",
                "emoji": "<string>",
                "color": "<string>",
                "description": "<string>",
                "icon": "<string>"
              }
            ],
            "autoAssignees": [
              {
                "id": "<string>"
              }
            ],
            "_count": {
              "tickets": 123
            },
            "createdAt": "<string>",
            "updatedAt": "<string>",
            "deletedAt": "<string>"
          }
        }
      ]
    }
  ]
}

Authorizations

​
x-ravenna-api-token
string
header
required

Body

application/json
​
tickets
object[]
required
Required array length: 1 - 50 elements

Response

Successful response

​
tickets
object[]
required
⌘I