Overview

Connect JumpCloud to Ravenna to automate user lifecycle, group assignments, password and MFA resets, and device lookups from your service desk.

Connect JumpCloud to automate user lifecycle management, group assignments, security resets, and device lookups through your service desk.

Sync JumpCloud users, groups, and device data, then use workflow actions to manage the full user lifecycle directly from Ravenna.

What you can do

User lifecycle management

Create, suspend, restore, unlock, and delete users in JumpCloud

Group management

Create and delete groups, manage memberships, and check group assignments

Security resets

Reset MFA authenticators and passwords with temporary credential generation

Device lookups

Retrieve devices bound to a user with platform, OS, and encryption details

Requester device card

View a requester’s JumpCloud devices directly on the ticket sidebar

User sync

Sync user profiles with department, manager, and location data

Application sync

Sync JumpCloud applications with status, logo, and metadata for access management

User profile data

Ravenna syncs JumpCloud user profiles for org hierarchy, approval workflows, and workflow dynamic values.

Available fields

Field	Description
email	Primary email address
firstname	First name
lastname	Last name
displayname	Display name
jobTitle	Job title
department	Department name
costCenter	Cost center
employeeType	Employee type classification
company	Company name
description	User description
location	Location
manager	User’s manager

Using profile data in workflows

Access these fields through the user’s JumpCloud metadata when building workflow conditions or actions:

• Route approval requests based on department or cost center
• Apply different access policies by employee type
• Build location-based access rules
• Use manager relationships for approval chains